Accessibility Statement

Our commitment to accessibility

We want everyone who visits our online store to be able to browse, understand, and complete a purchase without unnecessary barriers, regardless of ability, device, or assistive technology used. Accessibility is an ongoing effort, and we work to identify and address issues as we become aware of them so that our website remains usable for the widest possible range of visitors.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities, and more user-friendly for everyone. Conformance with these guidelines helps ensure that our store is perceivable, operable, understandable, and robust for all visitors. We continually review and improve the website with the goal of raising its level of accessibility over time.

Measures we take to support accessibility

To help make our store more accessible, we apply the following practices across our website:

  • Meaningful alternative text for images, so that their content and purpose can be understood by screen readers and other assistive technologies
  • Sufficient colour contrast between text and background, along with text that can be resized without loss of content or functionality
  • Keyboard operability, so that pages and interactive elements can be navigated without requiring the use of a mouse
  • A clear page structure with consistent navigation, headings, and plain, easy-to-understand language

Ongoing efforts

Accessibility is not a one-time task but a continuous process. As we update our store, add new features, or introduce new content, we take accessibility into account and look for opportunities to correct issues and improve the experience for all visitors.

Known limitations

Despite our efforts, some parts of our website may not yet be fully accessible. This can include content provided by third parties or older content that has not yet been reviewed. If you experience any difficulty accessing content on our store, please let us know using the contact details below so that we can work towards a solution.

Reporting accessibility issues

If you encounter any barriers while using our website, or if you need content provided in an accessible format, please contact us using either of the methods below:

When contacting us, it is helpful if you can describe the issue you encountered and the page or feature where it occurred, so that we can look into it as effectively as possible.

Our response to your feedback

We take accessibility feedback seriously. We will do our best to acknowledge your message and work to resolve reported issues promptly, so that our online store can continue to serve all our customers effectively.