Shipping policy

Overview

This Shipping & Delivery Policy explains how we prepare, ship, and track your orders, and what to do if something goes wrong along the way. It applies to all orders placed through our online store. Please review the details below before completing your purchase; if anything is unclear, you can always reach out using the contact information provided at the end of this page.

Handling time

Handling time refers to the period between the confirmation of your order and payment, and the moment your parcel leaves our facility — it does not include the time the carrier needs to actually deliver the package to you, which is covered separately under "Delivery time" below.

Orders are typically prepared for shipment within a short handling window shown at checkout of payment. This handling window allows us to verify your order details, pack your items carefully, and hand the parcel over to our shipping carrier.

Delivery time

Once your order has been shipped, delivery typically takes the timeframe shown at checkout. This estimate reflects the time the carrier needs to transport your parcel from our facility to the delivery address you provided.

Please note that total delivery time is the sum of the handling time and the carrier's transit time. Estimated delivery windows are provided in good faith based on standard carrier performance, but actual delivery may occasionally vary due to factors outside our control, such as carrier delays.

Shipping regions

We currently ship to the regions shown at checkout. Availability may vary depending on the destination address you enter, so we recommend confirming that delivery to your location is offered before completing your order — this will be automatically verified during checkout.

Shipping costs

Exact shipping costs are shown during checkout before you place your order, once your delivery address and chosen shipping method are known. All prices, including shipping fees, are displayed in euros (EUR), in line with our store's currency.

We encourage you to review the shipping cost breakdown at checkout carefully before confirming your purchase, as this is the amount that will be charged in addition to the price of your items.

Order tracking

After your order has shipped, you'll automatically receive an email containing a tracking link, allowing you to follow your parcel's journey at any time, right up until it's delivered. If you do not receive this email, please check your spam or promotions folder before contacting us.

Delays, damage, or lost parcels

While we work with reliable shipping carriers, issues can occasionally occur during transit. If your parcel:

  • arrives damaged,
  • does not reach you within the stated timeframe, or
  • appears to be lost in transit,

please contact us right away at contact@dosbesos.shop. Include your order number and, if applicable, photos of the damaged item or packaging, so we can look into the matter and resolve it for you as quickly as possible.

Questions about your order

If you have any other questions regarding shipping or the status of your delivery, don't hesitate to get in touch at contact@dosbesos.shop. We're happy to help.