Warranty
Overview
This Warranty Policy explains the protections that apply when you purchase a product from dos besos. It covers the statutory warranty you are entitled to under consumer protection law, any additional warranty offered by a product's manufacturer, and the process for reporting a defective item. Please read it alongside our other store policies for a complete picture of your rights as a customer.
Statutory warranty
All goods sold in our store are covered by the statutory warranty for defects that applies under the consumer protection laws in force in Spain and the European Union. This legal warranty exists independently of any promotion, marketing statement, or additional warranty a manufacturer may offer, and it cannot be excluded or reduced by us.
If an item you purchased turns out to be faulty — for example, if it does not match its description, is not fit for its intended purpose, or otherwise fails to conform to the contract — you are entitled to a remedy. Depending on the circumstances and what the law allows, this may take the form of:
- Repair of the item;
- Replacement with an equivalent item;
- A price reduction; or
- A refund, where repair or replacement is not possible or not carried out within a reasonable time.
The specific remedy available in your case will depend on the nature of the defect and the applicable legal requirements, which we will assess together with you once you report the issue.
Manufacturer warranty
Some products we sell may carry an additional warranty provided directly by their manufacturer. Where this is the case, the manufacturer's own terms, conditions, and procedures will apply to that warranty.
It is important to note that a manufacturer warranty is always offered in addition to, and never in place of, your statutory rights described above. Choosing to make a claim under a manufacturer warranty does not waive or limit your legal warranty rights, and you remain free to rely on whichever protection best suits your situation.
Reporting a fault
If you believe a product you purchased from us is defective, please get in touch as soon as possible so we can resolve the issue promptly. To help us assess and address your claim quickly, please contact us at contact@dosbesos.shop and include the following where possible:
- A clear and precise description of the fault;
- Your order number; and
- Photos of the defect, if available.
The more detail you can provide, the faster we will be able to review your claim and determine the appropriate next steps.
What happens next
Once we receive your report, we will review the information provided and get back to you to confirm how the issue will be resolved, whether through repair, replacement, price reduction, or refund, as applicable. We aim to handle every warranty claim fairly and to sort things out as promptly as possible.
Contact
If you have any questions about this Warranty Policy or need to report a defective product, please reach out to us using the details below.
dos besos
Gran Vía 12
28013 Madrid, Spain
Email: contact@dosbesos.shop
Phone: +34669842926